Payment – Related Questions
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including the following credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay. All you need to do is enter your card details at the checkout, and your payment will be processed securely.
Sizing – Related Questions
Q: How do I know what size to order for my pet?
A: To ensure you select the right size for your pet, we strongly recommend checking the size chart provided on each product page. These charts are tailored to our pet supplies and offer detailed measurements. If you still have doubts or need further assistance, you can email us at [email protected]. Our customer service team will be more than happy to help you find the perfect fit for your furry friend.
Order – Related Questions
Q: Can I cancel my order?
A: Yes, you have the option to cancel your order. However, there is a time limit. If you cancel your order before your item is shipped, you are eligible for a full refund. Once the order has been shipped, we won’t be able to process a cancellation.
Q: Can I change my order after I place it?
A: If you need to make any changes to your order, such as modifying the item, quantity, or shipping address, please contact our customer service team as soon as possible at [email protected]. Time is of the essence here. If the order has already been dispatched from our warehouse, unfortunately, it cannot be changed.
Q: How long will it take for my order to arrive?
A: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a pet bed, it generally takes 1 – 2 business days for us to process the order. After that, depending on your location and the shipping method, it may take 7 – 14 business days for the item to be delivered. So, in total, you can expect to receive your pet bed within 8 – 16 business days.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, we will send you an email containing a tracking number. You can use this number on the relevant shipping carrier’s website to track the progress of your package and know exactly when it will arrive.
Return and Refund – Related Questions
Q: Can I return my pet supply item if I am not satisfied with it?
A: Yes, we accept returns within 30 days of the date of purchase. To be eligible for a return, the items must be in their original condition, with all labels and tags attached. Regarding shipping costs, if the return is due to our responsibility, such as receiving a damaged or incorrect item, we will reimburse you for the shipping costs. However, if the return is because of your personal reasons, like a change of mind, we will not cover the shipping costs. For further assistance with returns, you can email us at [email protected].
Q: How long does it take for a refund to be reflected in my account?
A: Once we receive the returned item and verify its condition, it may take up to 7 business days to process the refund. The actual time it takes for the refund to show in your account can vary depending on the processing times of different payment providers.
Contact Information
If you have any other queries, please don’t hesitate to contact us.
- Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
- Telephone: +852 68827386
- Email: [email protected]
- Working Time: Mon – Fri 08:00 – 17:00(UTC+8)
On business days, we will respond to you within 24 hours.