We offer a variety of convenient and secure payment options for your pet supply purchases. The following credit cards are accepted: Visa, Mastercard, American Express, Discover, JCB, Diners Club, as well as Apple Pay. Simply input your card details at the checkout, and your payment will be processed securely.
What to Do If Your Credit/Debit Card Payment Is Declined
Place Your Order Again
If your payment is declined, you’ll need to initiate a new order. Unfortunately, we are unable to reinstate orders once a payment has been declined.
Conduct the Following Checks
To prevent your new order from being declined, we suggest you perform the following checks:
- Verify Card Details: Double-check that all the information on your card is accurate, including the expiry date.
- Enter Security Code Correctly: Ensure you enter the three-digit security code located on the back of the card precisely.
- Check with Card Issuer: There’s a possibility that your card issuer declined the payment. Since they don’t always inform us of the reason, it’s advisable to contact them or your bank for clarification.
If you’ve gone through all the above checks and the issue persists, try using another card or a different payment method.
Next Steps
- 3D Secure Declined Payments: If your payment was declined via 3D Secure, you should get in touch with your bank for further details.
- Error Messages: Should you encounter an error message, please reach out to us with as many details about the problem as possible. Include the specific error message you received, and we’ll address it promptly.
Security and Privacy
Your security is our top priority. Our website employs advanced encryption technology to process your payment information securely. Moreover, we adhere to PCI-DSS standards to guarantee the protection of your data while you shop for pet supplies.
We also take fraud prevention seriously. All credit and debit card transactions are subject to validation and authorization by both our company and the card issuer. When making online card payments, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or additional interactions such as fingerprint scans, two-factor authentication, or similar methods based on authentication factors. For more information about these authentication processes, please consult your card-issuing bank.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email. If you don’t see it in your inbox, please check your spam or junk folder.
Contact Information
If you have any questions or concerns, please don’t hesitate to contact us.
- Address: UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
- Telephone: +852 68827386
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we will respond to your inquiries within 24 hours.